How to make a complaint to PALS?
Contacting the CLCH PALS team
- Telephone: 0800 368 0412.
- Email: [email protected].
- Post: PALS team, Central London Community Healthcare NHS Trust, 5-7 Parsons Green, London, SW6 4UL.
What does Worthing Hospital Specialise in?
We strive to deliver the highest standards of care within medicine and predominantly specialise in renal, oncology and haematology although we are classified as a general medical ward.
What is PALS nhs?
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. You can find PALS officers in your local hospital.
How long do NHS complaints take?
Most NHS Trust complaints procedures require an acknowledgement within 14 days but many will acknowledge your letter within 3 days. If you do not get an acknowledgement within this time frame, you should write again or telephone to check that your complaint was received.
How long do NHS investigations take?
Concise and comprehensive investigations should be completed within 60 days and independent investigations should be completed within 6 months of being commissioned.
How do I make a complaint to the UK?
If you need help putting your complaint together, speak to the Citizens Advice Bureau. You can find your local branch at www.citizensadvice.org.uk. You can also contact us on 0345 015 4033 for details of other groups that may be able to help you.
What trust does Worthing Hospital Come?
Western Sussex Hospitals NHS Foundation Trust
Western Sussex Hospitals NHS Foundation Trust became an FT in July 2013. TheTrust now runs St Richard’s Hospital, Chichester, Southlands Hospital, Shoreham-by-Sea, and Worthing Hospital, Worthing, as a single NHS organisation.
Is Worthing hospital a teaching hospital?
Worthing Hospital is a medium-sized District General Hospital (DGH) located in Worthing, West Sussex, England. It is managed by University Hospitals Sussex NHS Foundation Trust….
| Worthing Hospital | |
|---|---|
| Care system | Public NHS |
| Type | District General |
| Services | |
| Emergency department | Yes Accident & Emergency |
How long does the NHS have to respond to a complaint?
There’s no set timeframe, and this will depend on the nature of your complaint. If, in the end, the response is delayed for any reason, you should be kept informed. If you made a complaint but do not receive a response or decision for more than 6 months, you should be told the reason for the delay.
How can I thank Worthing Hospital for the care of my partner?
Words cannot express how grateful we are. Thank you very much for your feedback. Would you be so kind as to contact Worthing Hospital’s Patient Advice and Liaison Services who will be able to pass your compliments on to the team that cared for your partner. The teams email address is [email protected] . Thank you
Why choose Worthing Hospital for care?
The whole team of staff caring for my son at Worthing hospital were amazing and took great care of him, and even myself. They kept us both at ease and comfortable and was always checking in on my son and if he needed anything and that he was comfortable. Your all doing amazing thank you so much for everything you done for us.
Why did you go to A&E at rewingworthing hospital?
Worthing Hospital has not yet replied. I went to A&E after having a mental health crisis and the psychiatric and mental health nurses were absolutely amazing to me and helped me feel so much better whilst I waited for an assessment.
How are complaints received and managed in the NHS?
Complaints are received in the Chief Executive’s Office and forwarded to Customer Relations Department to be managed in accordance with the NHS Complaints Procedure and the Trust’s own local policy and procedures.