What do I do if I lost my Eon Electric key?

What do I do if I lost my Eon Electric key?

If you lose your key or card, have it stolen, or think it’s missing in the post, you’ll need to get in touch. We’ll check shops in your area to see if you can pick a new one up from there (you can do this at most shops with a PayPoint or Payzone sign).

How do I get a new electricity key?

Before you go, you’ll need to contact your energy supplier to let them know you want a new key. They’ll give you a reference number, which you can then take to the store. The shop assistant will be able to set up your new key so you can activate it when you get home.

Can EON cut you off?

At the moment, your energy supplier won’t disconnect your gas or electricity if you miss a payment. Contact the consumer helpline if your supplier says they’ll disconnect you. Before they disconnect you, your supplier must give you a chance to pay your debt through a payment plan.

Where can I get a Eon Electric key from?

How do I order a new key or card?

• Using LiveChat, by clicking the ‘chat now’ below.
• Giving us a call on 0345 303 3040.

Can you put emergency electric on without key?

To access your Emergency Credit you must have the key or card in the meter. You’ll need to pay back the Emergency Credit next time you top up, and any remainder will be put on as credit. If you use all your Emergency Credit and don’t top up to replace it, you may not have an energy supply until you have repaid it.

Is EON next the same as Eon?

E. ON Next is a new part of the E. ON group, focusing on providing renewable energy to customers across the UK.

What time are EON phone lines open?

9am until 5pm
Call us on 0345 052 0000 (Lines are open 9am until 5pm, Monday to Friday) and we can talk about the ways we can help you.

Can I top up my electric key with a credit card?

Put your key or card into the meter for at least a minute to activate it. Top up your key or card at a convenient Payzone or Post Office. Put the key or card into your meter. Electricity credit will transfer automatically.

What happens when prepaid electricity runs out?

Prepaid meters automatically disconnect if the tokens run out. This can happen at any time, day or night, in an emergency, if you didn’t correctly calculate how long the beans will take to cook for supper or that your child forgot to iron his or her school clothes the day before.