How do I get ahold of Direct Express customer service?
PHONE
- Customer Service. 1-888-397-1980. 7am-12 Midnight EST, 7 days a week.
- Express Credit Card Customer Service. 1-800-201-4955 (TDD/TTY 1.800.695.1788) Monday – Saturday 8am-9pm ET. Automated system available 24 hours, 7 days a week.
- Public Relations. 1-800-934-4437.
What bank goes with Direct Express?
Comerica Bank
The Direct Express® Debit Mastercard® card is issued by Comerica Bank, pursuant to a license by Mastercard International Incorporated. Mastercard® is a registered trademark of Mastercard International Incorporated.
Can you transfer money from Direct Express to bank account?
Yes. You may transfer funds from your Direct Express® card account to a personal U.S. bank account. A fee of $1.50 will be deducted from your Direct Express® card account for each transfer made.
How do I check my Direct Express card online?
You can check your Direct Express card balance using the Direct Express mobile app, or online here. You can also call the Direct Express card customer service department. They’re always available, and you can find their phone number on the back of your card.
How do I order a new Direct Express card?
If your card was lost or stolen, you will need to call Direct Express customer service at 888-741-1115, and your card will be replaced upon request. You get one free card replacement per year. After that, you are charged a $4 fee. If your card is about to expire, you will automatically be issued a new card.
Can I get money off my Direct Express card without the card?
You cannot withdraw money from Direct Express without the card. The only ways to withdraw money are at an ATM, by obtaining cash back at a retail location, or by visiting any bank or credit union that displays the MasterCard acceptance mark and getting cash from a teller.
Is Direct Express only for Social Security?
Who is eligible for Direct Express® Prepaid Debit Card? Anyone receiving Social Security, Supplemental Security Income, VA or other federal benefit payments can enroll.
How can I send money from my Direct Express card to another card?
You cannot transfer the money from your Direct Express card to another card. You may transfer funds from your Direct Express® card account to a personal U.S. bank account only. You can do so by either calling the Direct Express® card’s Customer Service Department 1 (888) 741-1115, or by visiting their website.
How do I find my Direct Express account and routing number?
Direct Express doesn’t make account and routing numbers publicly available for their cards. You will be assigned an account number and Comerica Bank (the card’s issuer) does have a routing number, but you won’t need it. You just need to sign up and activate your card.
Why haven’t I received my Direct Express card?
If you have waited for more than 10 business days and your card has still not arrived, we suggest you call the Direct Express Customer Support phone number (888-741-1115) to find out what the issue is.
Can I use cardless ATM with Direct Express?
Direct Express Cardless Benefit Access allows you to withdraw cash without a card. That means that if you lose your Direct Express card but still have funds on your account, you don’t have to wait for a replacement card to arrive to make payments.
How do I contact direct express customer service?
The best number to call to reach a human at Direct Express Customer Service Department is listed below: Phone number to call: 888-741-1115. How to Speak to a Live Person: Call 888-741-1115 and you will get an automated voice system. Press 3 and you will be directed to a live customer service agent at Direct Express.
How to contact direct express?
Call Direct Express Customer Service toll-free at 1-888-741-1115 (available 24/7) or (765) 778-6290 for international calls
How do you activate a direct express card?
Activate Card. Once you receive your Direct Express card in the mail, call the Customer Service Department at 1-888-741-1115 to activate the card. Activation requires that you enter the 16-digit number printed on your card, your date of birth and the last four digits of your Social Security number.
Can I transfer money from my direct express card?
You may transfer funds from your Direct Express® card account to a personal U.S. bank account. A fee of $1.50 will be deducted from your Direct Express® card account for each transfer made. To transfer funds, call the Direct Express® Card Customer Service Department toll free at 1 (888) 741-1115 or visit the web www.USDirectExpress.com.