Is it worth complaining to the Energy ombudsman?

Is it worth complaining to the Energy ombudsman?

You must complain to the ombudsman within 12 months of your supplier telling you their decision. If your supplier hasn’t given you a decision you might have longer than 12 months, but it’s still worth complaining as soon as you can.

What can the energy ombudsman do?

The Ombudsman can make a company correct a problem, apologise and explain what happened. They can also make a company pay compensation. Its decisions are binding on the energy company.

How long does the energy ombudsman decision take?

Your provider has six to eight weeks – depending on which one you use – to resolve your complaint. This is to give them enough time to assess the situation and the evidence to find an appropriate resolution. During that time, they could contact you for more information.

Is the energy ombudsman decision final?

When the ombudsman has finished this process, it’ll send you and the energy supplier a copy of the final decision. The final decision can’t be changed and there is no appeal procedure.

How do I get in touch with the Energy Ombudsman?

Complaints about energy

1. Website: Find your provider and make a complaint.
2. Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF.
3. Phone: 0330 440 1624.
4. Email: [email protected].

How long do ombudsman complaints take?

You won’t get an instant judgment from the ombudsman. Disputes that go all the way can take three to nine months, and longer for PPI complaints. While there’s no guarantee you’ll win, 10,000s of people every year do. It means companies must take you seriously.

When can I use the ombudsman?

When to complain to an ombudsman You can complain to an ombudsman if you’ve already complained to the organisation and couldn’t solve your problem through their complaints procedure.

How do I complain to the ombudsman?

One can file a complaint with the Banking Ombudsman simply by writing on a plain paper. One can also file it online at (“click here to lodge a complaint”) or by sending an email to the Banking Ombudsman. There is a form along with details of the scheme in our website.

Which companies are covered by the Energy Ombudsman in Tasmania?

Only the following companies in Tasmania are within the Energy Ombudsman’s jurisdiction: Aurora Energy (Electricity and Gas Retail) Customer Feedback: 1800 800 753 1st Energy (Electricity Retail) Enquiries & Complaints: 1300 426 594 TasNetworks (Electricity Distribution) Enquiries: 1300 137 008 Emergencies and Faults: 13 2004

How do I contact the Energy Ombudsman?

You can contact the Energy Ombudsman on 1800 001 170. Aurora Energy (Electricity and Gas Retail) Customer Feedback: 1800 800 753 Hydro Tasmania (Electricity Generation) Enquiries: 1300 360 441

What does the Energy Ombudsman Act 1998 do?

Energy Ombudsman Act 1998. The Act establishes the role of the Energy Ombudsman to investigate complaints received relating to the sale and supply of gas or electricity in Tasmania. The Act also provides the Energy Ombudsman with the ability to conduct “own motion” investigations into systemic issues.

How is the electricity supply industry regulated in Tasmania?

Electricity Supply Industry Act 1995 This Act outlines the regulation and licensing of electricity entities in Tasmania. The Act also establishes the Tasmanian Electricity Code (the Code) which provides for matters incidental to the regulation of the electricity supply industry. The Tasmanian Economic Regulator publishes and maintains the Code.