Do BT have a complaints department?

Do BT have a complaints department?

How to complain directly to BT. BT’s customer service team is on 0800 432 0137. You can also complain via online chat or e-form here – you’ll need your customer account number. Alternatively, customers can write to BT Correspondence Centre, Providence Row, Durham, DH98 1BT.

How do I write a complaint to BT?

1. If you’re a home or mobile. customer:
2. • visit bt.com/complaints where you. can call us, chat to us or log your. complaint via the complaints portal.
3. 18001 0800 800 150.
4. • you could email us at.
5. consumer-resolutionteam@ bt.com.
6. • Write to us at – Customer Service Manager.
7. If you’re a small business:
8. • chat or email by visiting.

How many complaints do BT get?

BT received 34 complaints per 100,000 subscribers about its broadband service in the first quarter, well ahead of the UK industry average of 21. Its broadband service has topped the regulator’s complaints table since the first quarter of 2016.

How do I make a complaint to BT customer service?

How to complain directly to BT BT’s customer service team is on 0800 432 0137. You can also complain via online chat or e-form here – you’ll need your customer account number. Alternatively, customers can write to BT Correspondence Centre, Providence Row, Durham, DH98 1BT.

How do I make a complaint about the NHS?

Depending on where you live in the UK, the NHS complaints process may be slightly different. If you don’t want to complain directly to your GP or doctor’s surgery, you need to contact the NHS in your region: If you live in England you can complain to NHS England Find out how to make a complaint in Scotland

How do I complain about my GP in the UK?

Depending on where you live in the UK, the NHS complaints process may be slightly different. NHS Advocacy can give you free, confidential and independent support with making your complaint about your GP. The service is provided by your local authority.

How long does it take to speak to a BT advisor?

“BT has more than three times as many customers as other phone companies, so it is not surprising that we attract more comment, both good and bad. Normally, it will take around a minute and a half to speak to an advisor, after you pick up your phone to call us.