Does eBay refund broken item?
If the item you received arrived damaged, doesn’t match the listing description, or if it’s the wrong item, you’re covered under the eBay Money Back Guarantee. You can return it even if the seller’s returns policy says they don’t accept returns.
What happens if eBay package is damaged?
What Can You Do if Your eBay Item Arrived Damaged? eBay has a specific money-back guarantee that applies to wrong and damaged items. It means that if you receive a product that is faulty or doesn’t match the description, you can request a refund or a replacement within a specified period after receiving the parcel.
What happens if buyer sends back item damaged?
If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn’t packaged correctly, some sellers might provide a partial refund to account for the loss in the item’s value.
Why is my item not covered by eBay money back guarantee?
Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy.
Is buyer or seller responsible for damaged package?
Who’s at Fault for Damaged Product? Thankfully, the question of who’s at fault for damaged merchandise is an easy one to answer. Unless a prior arrangement between the buyer and seller has been agreed upon or some fine print excuses them of damages, the seller is responsible—at least initially—for the damaged item.
How reliable is eBay money back guarantee?
According to its website, eBay’s “money back guarantee” covers more than 99% of listings when you pay with PayPal. The promise – fundamental to its operation – is that buyers are entitled to a full refund if the item they bought turns out not to be “as described”.
What do I do if my item arrives damaged?
What a Seller Should Do about Damaged Product
- Initiate a full refund without requiring the product to be returned.
- Offer a partial refund (depending on the severity of the damage) without requiring the product to be returned.
- Send a replacement item with or without requiring the return of the original.
Can I refuse delivery of damaged goods?
Carriers have a legal right to mitigate the value of their claim. This can be done by allowing them to re-deliver, salvage, or return the goods, but if you do not give them that opportunity to recoup or mitigate loss, they may have legal grounds to deny your claim.
What happens if you receive a damaged package?
USPS: You may file an indemnity claim for insured mail, Collect on Delivery (COD) items, Registered Mail with postal insurance, or Priority Mail Express packages. Each mail service has a different timeframe for filing. If your package arrives damaged or with missing contents, you may file a claim immediately.
How do I return a damaged item on eBay?
When such a situation happens, the safest way to solve the issue is to return the damaged product to the seller and discuss compensation options. The best and quickest way to file a return request for the faulty item is through your eBay purchase history.
Why did my eBay order break?
Careless stacking or bumpy roads can result in damaged packages and cause the contents of your long-awaited eBay order to break. In such cases, you must get familiar with the policy of the platform and check out the best ways to get compensated for the inconvenience you have faced.
What can the seller do if the product has been damaged?
Depending on the damage intensity and other circumstances, the seller can offer to: Replace the faulty product with a new one —They can let you return the damaged item and send you another one in proper condition if they have more
Is it better to lose money on shipping on eBay?
It is better to lose money on shipping than to lose the item and have eBay force a refund. Not everyone opens their packages immediately when they receive them, so your interrogation of the buyer was unnecessary. Your no return policy will only lead buyers to open cases to return because they have no other alternative.