How do I talk to a real person at Optus?

How do I talk to a real person at Optus?

What can we help you with?

1. 1300 417 220. Mon – Fri: 8am – 9pm. Sat: 9am – 7pm. Sun: 9am – 6pm.
2. 133 937. 8am – 8pm, 7 days a week.
3. 1300 555 241. Mon – Fri: 8am – 7pm (AEST) Sat: 9am – 5pm (AEST)

What is the phone number for Optus faults?

1800 555 937
Ask us how on 1800 555 937.

Why is my Optus phone not working?

Check that your device’s operating system is up-to-date. Confirm that any restricted or fixed dialling settings are switched off. Perform a backup, then a full restore/reset of your device.

Why is my Optus Prepaid not working?

Common reasons for a failed recharge are: Financial institution problem: There may be insufficient funds or a problem with your financial institution. If unsure, contact your financial institution to clarify. Voucher expired: An incorrect or expired voucher has been used to recharge.

Why won’t my phone make a call?

Check that Airplane Mode is disabled on your device. If it is disabled but your Android phone still can’t make or receive calls, try enabling Airplane Mode and disable it after a couple of seconds. Disable Airplane Mode from Android Quick Settings drawer or navigate to Settings > Network & Internet > Airplane Mode.

Can’t make calls or receive calls?

Even if you don’t find out precisely what’s wrong, these tactics can resolve an array of Android smartphone problems.

1. Verify that you’re in network.
2. Make sure that airplane mode is not on.
3. Check that mobile data is enabled.
4. Contact your carrier.
5. Restart your phone.
6. Check for malware.
7. Perform a factory reset.

How do I complain to Optus about an issue?

They provide different numbers for a range of issues. Most likely, your complaints will either require technical support or customer support. You can contact Optus technical support by dialing 133 937 on your phone if you need help with username and password issues, or troubleshooting and device help.

How do I contact Optus technical support?

You can contact Optus technical support by dialing 133 937 on your phone if you need help with username and password issues, or troubleshooting and device help. You can also contact Optus customer service with the same number if you need help with billing, managing your service, coverage issues, and so on.

What areas will be affected by Optus’s network outages?

All suburbs, towns, off shore islands and coastal areas serviced by Optus within these boundaries are encompassed. How will this affect you? Unfortunately, your service may be affected and we may take longer than normal to fix telephone services or complete connections.

How can Optus help with financial hardship?

When you contact Optus due to financial hardship, they may offer a range of options to help you get back on track with your bills, such as: While calling Optus customer service can only be done during their business hours, customers can utilise Optus Live Chat and messaging service 24/7.