Why is my nbn not connecting to the Internet?

Why is my nbn not connecting to the Internet?

You may need to reset your modem to its factory settings. By using a pen, toothpick or the back of an earring, press the reset pinhole button at the back of the modem which showed RESET and hold until the lights on the modem turn off, then release. Allow for the modem to re-establish a connection with the network.

How do you reset the nbn?

To reset your nbn Connection Box:

1. Turn off the power point that your nbn power supply is plugged into.
2. Remove the power cable from your nbn Connection Box and wait 20 seconds.
3. Reconnect the cable, and turn the power back on.
4. After 1-2 minutes, you should see these lights: Power – Solid green.

How can I speak to someone at nbn?

posting mail to Locked Bag 27, Gold Coast MC, 9726, or • calling 1800 687 626 between 8am and 7pm EST Monday to Friday. When you contact nbn via our webpage, our preference is to respond to you via email in the first instance.

What is network termination unit?

An Network Termination Unit is a device located at the final interconnect point between the PSTN (Public Switched Telephone Network) and the customers’ own equipment.

How do you check if my nbn is working?

After your NBN has been set up, your telco must do a test to see if your service is working. Your telco often does this test by accessing your modem remotely. Your telco might not be able to do this test if the modem you are using is not one that they gave you. Your telco must explain this to you.

How do I reboot my nbn connection box?

How to restart your nbn™ box

1. Turn off the power to the nbn™ box power supply at the wall outlet.
2. Disconnect the power cable from the nbn™ box connection box for 2 minutes then reconnect the cable.
3. Turn the power back on to the nbn™ box power supply at the wall outlet.

How do I activate my nbn box?

Plug in and connect your new setup

1. Connect the nbn Connection Box to your Telstra Smart Modem™ Your nbn Connection Box will look like this unit.
2. Plug your Telstra Smart Modem™ into the power outlet.
3. Connect your home phone (if required)

Does nbn have a phone number?

The good news is that, unlike ADSL, the nbn does not require a phone line to deliver the internet to your premises. If you’ve previously had an ADSL connection, you are probably aware that it relied on a copper phone line.

Does nbn have phone customers?

NBN Co is a wholesaler, which means it does not sell phone or internet services directly to the public. NBN Co does not make automated calls, such as robocalls, to advise of disconnections to nbn or existing copper phone line services. Do not engage with these calls.