What is eBay Buyer Protection UK?
The eBay Money Back Guarantee is designed to protect buyers if they don’t receive a purchased item, if a seller doesn’t honour their returns policy, or if an item is not as described. If you refund a buyer or resolve an issue within 3 business days of the buyer opening a request, we’ll refund your Final value fee.
Is there an eBay buyer protection program?
eBay Buyer Protection Program Generally speaking, eBay Buyer Protection is a promise to shoppers on the U.S. eBay site—eBay.com— that eBay will intervene in disputes between buyers and sellers to rectify issues when the seller has failed to act adequately to resolve the dispute.
How do I get in touch with eBay UK?
Call the eBay customer service telephone number 0800 358 3229 free number or 0345 355 3229 for general enquiries with regard to the products and services that they offer. Through this phone number, you can also ask for assistance if you would like to sign up for a new eBay account.
What are my rights as a buyer on eBay?
If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn’t offer returns.
Does eBay protect sellers from lost packages?
If your item has gone missing, or if it’s damaged or faulty, most sellers are happy to work with you to resolve the issue. Either way, you’re covered by the eBay Money Back Guarantee. If you’re still waiting for your item to arrive, you can check to see when it’s due to be delivered.
How do you actually speak to someone at eBay?
You can access Seller Help by entering ebay.com/sellerhelp into your desktop browser. Or you can find Seller Help by going to “Help & Contact” at the top of any eBay page and clicking the “Try it now” link on the Seller Help banner.
How do I get in touch with eBay about a problem?
You can contact eBay customer support on the phone at 1-866-961-9253 or for tech support at 1-866-961-9253. You can also reach eBay customer support through live chat or email on their main Help site, although these features are not always available.
How eBay’s buyer protection program works?
What Buyer Protection Means. Generally speaking, eBay Buyer Protection is a promise to shoppers on the U.S. eBay site (eBay.com) that eBay will intervene in disputes between buyers and sellers and make things right when they have gone awry for buyers-and its a case where the seller has failed to act adequately to resolve the dispute.
How does eBay protect its sellers?
eBay protects you. When you sell on eBay, you’re protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start.
How do you report an eBay buyer?
Log in to your eBay account and go to the Orders page in the Seller Hub. Find the transaction in the list of sales. To the right of each sale in the Actions column will be a drop down menu. At the bottom of the list, choose Report a Buyer.
Does eBay protect buyer and seller identities?
eBay’s security systems can only protect buyers and sellers when transactions occur directly on the website . Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform.