What is First Call Resolution?

What is First Call Resolution? Ideally, the First Call Resolution definition means that no repeat calls or contacts are required for follow-up from the initial call or contact reason from a customer journey perspective. The FCR rate is the percent of customers who resolved their inquiry or problem on the first call or contact. How […]

Is a demineralization cartridge necessary?

Is a demineralization cartridge necessary? The minerals in hard water can cause “white dust.” When using a humidifier without a demineralization cartridge this “dust” residue gets into your air. Using HoMedics Ultrasonic Demineralization filters helps prevent this. If you have hard water, these cartridges are a must! How do you soak a demineralized cartridge? Soak […]

What is alpha wave music?

What is alpha wave music? They can be predominantly recorded from the occipital lobes during wakeful relaxation with closed eyes and were the earliest brain rhythm recorded in humans. Alpha waves are reduced with open eyes, drowsiness and sleep. Historically, they were thought to represent the activity of the visual cortex in an idle state. […]

What is RRC states in UMTS?

What is RRC states in UMTS? ‘RRC State’ refer to various different phases in which UE/Network be after RRC Connection Setup and before RRC Release. In most case, these states occurs after Radio Bearer Setup. RRC State Change refers to the process of switching between these states. What are the RRC states? There are three […]

How do you write an impactful performance review phrase?

How do you write an impactful performance review phrase? Here are some phrases that emphasize an employee’s strong work ethic and overall performance: “Consistently meets sales goals” “Assists coworkers and helps them achieve their own goals” “Completes all tasks on time” “Works well with all members of their team” “Follows directions for all assigned tasks” […]

What do mussels go well with?

What do mussels go well with? This includes garlic bread and sourdough bread as these give a delightful texture to your mussel dish. However, you can also choose dinner rolls and other types of bread. In fact, other starches such as rice and pasta make great sides as well. Remember, mussels are also great as […]

Does port forwarding make a difference?

Does port forwarding make a difference? Is port forwarding safe? Port forwarding inherently gives people outside of your network more access to your computer. Network access translation (NAT), the technology that allows multiple devices to share one IP address, normally also protects your devices from external attacks. Should I enable port forwarding on my router? […]

Why did my Pyrex dish shatter in the oven?

Why did my Pyrex dish shatter in the oven? Pyrex is made of glass. When a Pyrex bowl is heated or cooled rapidly, different parts of the bowl expand or contract by different amounts, causing stress. If the stress is too extreme, the bowl’s structure will fail, causing a spectacular shattering effect. How do you […]

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