How do I speak to someone at Hermes?
Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.
Where is Hermes Gateway?
Located at the Rugby Gateway, the Midlands Super Hub measures 270,000 square feet, the equivalent of 34 football pitches, and has the capability to efficiently process in excess of one million parcels each day.
Who owns Hermes delivery service?
Hermes Germany
Hermes UK is owned by the German group Hermes Germany who is the largest independent home delivery specialist for business-to-consumer (B2C) and consumer-to-consumer (C2C) sectors in Germany.
Does Hermes charge for redelivery?
Scammers pretending to be from delivery service Hermes are sending text messages to its customers reporting a problem in delivering a parcel. Customers are told to follow a link and pay a small fee, which ranges from around £1.50-£2, to have the parcel redelivered – in the latest phishing scam.
How do I complain about Hermes delivery?
HERMES COMPLAINTS Having said that, Hermes takes customer complaints very seriously, and customers should attempt to resolve their concerns with the Customer Service team first. Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at [email protected].
How long does Hermes Gateway take to deliver?
We’ll deliver your parcel within the agreed time, depending on the service chosen by the sender this will be; next day, 48 hours or 3 to 5 days.
Can I see where my Hermes driver is?
You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: Entering your Hermes tracking reference will also work. You can find these on your confirmation e-mail sent at the time of booking.
Does Hermes ask for bank details?
Will Hermes contact me for my bank details? We will never contact you by phone or email to request payment. We may contact customers by phone or email and ask for bank details to make a goodwill payment or to discuss a claim.