How does Cisco Ucce work?

How does Cisco Ucce work?

Cisco UCCE is a contact center solution offered by Cisco for medium to large organisations. It can scale up to 60,000 agents and more. It helps businesses to set up a call center environment and distribute large volumes of customer calls to agents around.

What is ACD in Ucce?

now referred to as an Automatic Call Distributor (ACD). The ACD is a platform that can. Page 2. 2 Cisco Unified Contact Center Enterprise (UCCE) handle incoming calls and distribute them to specific groups or teams of agents within.

What is Cisco Unified Contact Centre?

Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers.

What does Cisco ICM stand for?

Cisco Intelligent Contact Management
Cisco Intelligent Contact Management (ICM) Enterprise Edition—an integral component of the Cisco IP Communications system—delivers an integrated suite of capabilities that enables your business to deploy a single solution that transparently blends multiple communication channels while easing the transition from a …

What are the components of Ucce?

The major components are CallRouter, Logger, Peripheral Gateway, and the Administration & Data Server/Administration Client. CallRouter: Makes all routing decisions on how to route a call or customer contact.

What does Ucce stand for?

Cisco Unified Contact Center Enterprise
Cisco Unified Contact Center Enterprise (UCCE) provides a powerful solution for intelligent call routing, multichannel communications and application integration.

What is Cisco CVP?

Cisco Unified Customer Voice Portal (CVP) is a solution that provides Internet Protocol (IP) based automated customer self-service and call routing as a standalone interactive-voice-response (IVR) system or integrated with a contact center. The technology accommodates touch-tone input and speech recognition.