Is Tumi a luxury brand?

Is Tumi a luxury brand?

Tumi is a luxury manufacturer of suitcases and other travel products. Think of Rolex for watches. That’s what Tumi is for suitcases and travel bags. They have built their brand through the years and their luggage is often associated with success.

Does Tumi luggage scratch?

Expensive. Generic Design. Definitely not scratch-resistant. Came from an international trip across three countries from North America to Asia and although the luggage shell was fine the polycarbonate layer was all scratched up like it has been through years of abuse.

How do I get my Tumi bag repaired?

The TUMI store will deem the repair to be first level, in which they would be able to repair the product in store at no cost. If the store is unable to repair the product in store, the store associate will proceed in creating an Online Repair Request form and send in your bag to TUMI’s repair facility.

What happens if my Tumi product is out of warranty?

TUMI products deemed out of warranty may still be eligible for repairs. However, you will be responsible for the repair costs and shipping fees to and from our repair facility. If your TUMI product is out-of-warranty and deemed non-repairable, we will notify you via email.

How do I check the status of my Tumi repair?

All correspondence will take place via email, so make sure to regularly check your inbox. If you scroll to the top of this page and log into your TUMI.com account, a “Check Repair Status” button will appear. Follow the link to check the status of your repair.

Can I get my bag repaired or replaced?

Some items cannot be repaired, and in those rare instances we are happy to offer you a replacement. Should that product no longer be available, you can choose a similar style. If that style is more than the cost of the original bag, you will be responsible for the remaining balance.