What does Comm error mean on a credit card machine?

What does Comm error mean on a credit card machine?

communication error
I. “Comm Error” – Stands for communication error and is by far the most common issue that you will face. The bank authorizes these funds and sends a signal back to the terminal to say “Approved” or “Declined.” If a communication error happens on the way to the bank or on the way back, it will say “Comm Error.”

How do I reset my VeriFone VX510 credit card machine?

Restarting Your EBT Terminal – VX510/VX570

1. Unplug the power supply from the terminal or where it plugs into the wall.
2. Wait a few seconds.
3. Plug the power back in.

How do I fix VeriFone connection error?

Follow these steps to reboot your terminal.

1. Unplug the phone cord from the terminal.
2. Unplug the power cord from the terminal.
3. Wait for 30 seconds.
4. Plug in the power cord.
5. Wait until the Commserver screen appears.
6. Plug in the phone line.
7. Try again to process a transaction.

How do I fix my VeriFone credit card?

One of the quickest ways to troubleshoot a Verifone Vx 520, is to:

1. Unplug the terminal from the power source, let it sit for about 30 seconds,
2. Plug it back in, and allow the terminal to reboot.
3. Go back to the soft pay screen, and then they select the sales screen.

What is a comm error?

This is generally caused by either interference on the line, phone line connection or another device on the line. Try resending the documents and see if the message no longer appears. Disconnect any other equipment on the telephone line, i.e. answering machine, modem, extra telephones, switching devices, adapters, etc.

What is communication error?

A “Communication Error” occurs when: Our Platform cannot secure a connection to the Payment Gateway, due to the gateway potentially experiencing some downtime. The connection to the Payment Gateway timed out before fully processing the transaction.

How do I reset my VeriFone terminal?

There are three simple steps to restarting a malfunctioning Verifone credit card terminal.

1. Press the 1, 5, and 9 keys on the Credit Card Terminal keypad at the same time.
2. When the password screen comes up after a few seconds, press the X key on the keypad.

How do I reset my VeriFone card machine?

Power cycle the device:

1. Remove battery from the back and then replace.
2. Press and hold the green Enter key to restart the terminal.

How do I restart my VeriFone credit card machine?

How do I reset my Verifone terminal?

Why is my VX 520 terminal displaying a communication error code?

Your VX 520 terminal may display a communication error code when a transaction fails to process. Common error codes include the following: Complete the steps in one of the following sections to try to resolve one of the previously listed errors or a different error.

How do I update the EMV key on my Vx520 or Vx510?

For the Vx520, Vx510, Vx570, start from the main screen (Sale/Refund/Void): F3 button should be “EMV Key Update” PRESS F3 (if you don’t see EMV Key Update, continue to scroll to find it) The terminal will connect for the update and reboot to the main screen.

Why is my VX 680 terminal displaying a communication error code?

Your VX 680 terminal may display a communication error code when a transaction fails to process. Common error codes include the following: Complete the following steps to try to resolve one of the previously listed errors or a different error.

How do I Void a merchant’s transaction?

Simply tell the merchant to hit the “more” key on the terminal (There are 4 purple buttons right under the screen; it is the far left button.) until he or she sees “Void.” Instruct merchant to select “Void.”