What if Comcast is late for an appointment?

What if Comcast is late for an appointment?

To prove how serious it is, Comcast is making a new promise: “If a technician doesn’t arrive on time for an appointment, Comcast will automatically credit the customer $20,” the cable company said.

How late can you be with Comcast?

Typically, the company’s spokesperson said, late fees are assessed 30 to 45 days past a bill’s invoice date, and amount to about $10. That fee can be waived by contacting a Comcast customer service representative via the company’s website or My Account app, or by phone at 1-800-XFINITY.

Does Comcast charge for service calls?

Comcast does not charge for service appointments to repair Comcast-owned facilities or equipment rented to you by Comcast. However, charges may apply for service appointments when the source of your service problem is not Comcast-owned facilities or equipment rented to you by Comcast.

Do XFINITY technicians arrive on time?

Estimated time of arrival will be updated based on the technician’s travel time. You will be alerted when the technician has arrived at your home.

How much does it cost for a Comcast technician to come out?

The normal fee for new service installed by a technician is $59.99. You might be able to get a free install by ordering online or if you order over the phone and there is a special for installations.

How do I schedule a Comcast service call?

Scheduling an Appointment Online

1. Enter a location and click the magnifying glass or select the Use current location button to search for a store near you.
2. The closest stores will appear for you to choose from.
3. Click the Book Appointment button.
4. Choose an appointment type from the list that appears and click Continue.

How long does Comcast take to disconnect service?

Please note that it may take up to 48 hours to process your request. When your cancellation is processed online, your Xfinity Internet service will remain active, but you will no longer have access to Xfinity Instant TV.

Can Comcast send you to collections?

Comcast debt will show on your credit report as a ‘collections account’. This happens when you forget to pay a bill and your debt is sold to a collections agency. If a Comcast collection account is on your credit report, it may be damaging your credit score (until it gets removed).

What is a service call charge?

A service call fee is the fee that is charged in order for the service technician(s) to come out and perform the service. Normally, the fee is meant to cover common expenses associated with each service call. This fee can vary from company to company, depending on many factors.

Can Comcast come to my house?

If you’re signing up for new services or moving, you can check online to see if Xfinity service is available at your address. If you can’t find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and we’ll determine if service can be provided to your address.

Can someone from Xfinity come to my house?

Someone 18 years or older will be present for the duration of the visit, and has an understanding of what we’ll be doing (e.g., issues with current service). You’ve downloaded key Xfinity apps (Stream, xFi, My Account). All your Xfinity equipment (TV Boxes, modems, etc.)

What does a Comcast technician do?

From meeting new customers and installing the latest XFINITY products, to troubleshooting technical issues, as a valuable member of the team, you’ll build your talents while we work together to create a successful customer experience.

Did Comcast refuse to let a customer cancel their service?

Last month, Comcast made headlines after another customer recorded and published a phone call with customer service. In that call, a Comcast rep refused to let a couple cancel their service when they wanted to switch cable and Internet providers.

What happens if a Comcast technician doesn’t show up on time?

To prove how serious it is, Comcast is making a new promise: “If a technician doesn’t arrive on time for an appointment, Comcast will automatically credit the customer $20,” the cable company said.

Is Comcast making changes to improve its customer service?

Comcast is once again pledging to overhaul its legendarily bad customer service, hiring more than 5,500 new customer service employees and making “major investments in technology and training,” the company announced yesterday.

Does Comcast have a $20 guarantee for customer service appointments?

Of course, Comcast still gives itself a two-hour window for each appointment, but the $20 guarantee appears to be available now instead of in the next quarter. Comcast said its customer service plan will take multiple years to implement, and it will reportedly cost $300 million.