What is a configuration item ServiceNow?
Within this context, components of an information system are referred to as configuration items (CI). A CI can be any conceivable IT component, including software, hardware, documentation, and personnel, as well as any combination of them. Creating a Configuration Item (CI) Login in the ServiceNow with your EID.
What is a CI class?
The CI Class Manager is a centralized location for managing CMDB tables and for creating a class that is derived from another CMDB class. Creating a class requires basic details such as a label and a name.
What are different CI classes?
A CI type is a category used to classify Configuration Items (CIs). The CI type identifies the required attributes and relationships that comprise a configuration record. Common CI Types include: hardware, software, documents, and users.
What is Cmdb base class?
Base class for relationships between federated data and data stored in BMC CMDB. This class is an abstract class used to logically group federated relationship classes. A federated relationship class is not mapped to any data.
What is meant by configuration item?
A configuration item (CI) is any service component, infrastructure element, or other item that needs to be managed in order to ensure the successful delivery of services. Each CI has several characteristics: A classification, or type, which indicates what kind of item it is.
How do you identify a configuration item?
Configuration items can include hardware, equipment, and tangible assets as well as software and documentation. Documentation can include requirements specifications and interface documents. Other documents that serve to identify the configuration of the product or service, such as test results, may also be included.
What is ServiceNow class?
The ServiceNow Glide classes expose JavaScript APIs that enable you to conveniently work with tables using scripts. Using the Glide APIs, you can perform database operations without writing SQL queries, display UI pages, and define UI actions. Use this class to get information about the system.
What is the difference between asset and CI?
The Fundamental Difference As per ITIL, a CI is a component or service item that needs to be managed in order to deliver services, and an asset is a resource or capability that contributes to the delivery of the services. Which means that an item can be tracked as both a CI and an asset if required.
What is considered a configuration item?
What is CI type in ServiceNow?
A CI type is a generic notion that is used by several ServiceNow applications, but there are some attributes that are specific to Service Mapping and Discovery. CI attributes are added as fields to the CMDB tables. Identifiers help Service Mapping and Discovery to differentiate between new and existing CIs.
What is the purpose of a configuration item?
Configuration items help in identifying the components of a system. In configuration management it helps in tracking the granular changes and helps in system maintenance as well for any possible error detection.
Why is configuration item used?
A configuration item (CI) is any service component, infrastructure element, or other item that needs to be managed in order to ensure the successful delivery of services. A status value, which represents the CI’s state in the lifecycle used for CIs of this classification.