What is follow the sun development?

What is follow the sun development?

Follow The Sun (FTS) is a special case of global software development. FTS means that software work is handed off every day from one development site to the next — many time zones away. The main benefit is reduction in development duration.

What are the main rules of the FTS follow the sun?

FTS is based on the following four principles:

• The main objective is the reduction of development duration / time to market.
• Production sites are many time zones apart.
• There is always one and only one site that owns and works on the project.
• Handoffs are conducted daily at the end of each shift.

What is Sun delivery model?

The idea behind the ‘Follow the Sun’ model involved software development teams, sitting across different worldwide locations, working on the same project. Essentially, each team would hand off work at the end of their workday, to another team who is starting their day on the other side of the world.

What is global support?

Global Support means the ability to ship product to any appropriate destination around the world, and technical support via telephone, fax, electronic mail (e-mail), and teleconference in English.

Why is global support important?

Global customer support lets companies more easily communicate with leads and customers in different countries, giving them a competitive edge over other businesses with limited support.

Who is a global customer?

The last few decades have seen the emergence of a global consumer culture. Consumers no longer shop just locally; instead, they frequently purchase products across borders both on and offline (PDF, 4.36MB). Many businesses sell their products globally.

How do you build a global support team?

How to Build a Global Support Organization

1. Coordinate with peer organizations within the company that are also looking to expand.
2. Make sure you have a dedicated local office manager with a strong stake in the success of the office and company.
3. Personally interview each candidate at each new office.

Who is global support?

Global Support is Informa’s sixth division, with hubs in the United Kingdom, United States and Singapore.

How do you support a product?

1. Don’t Underestimate The Time This Will Take # Users will always need support.
2. Phone #
3. Email #
4. Social Media #
5. Ticketing System #
6. Real-Time Chat #
7. Design Support Requests Out of Your Product #
8. Build Debugging or Diagnostic Information Into the Product #

How many consumers are there in the world?

3.5 billion consumers
In 2017, there were 3.5 billion consumers in the world. By 2030, the number will be 5.6 billion. 88% of the next billion consumers will be from Asia.

How do you build a support organization?

How to Build a Thriving Support Team and Department from Scratch

1. Define “great customer service” for your company.
2. Decide which channels to support.
3. Hire the right people.
4. Measure the right data.
5. Pick your tools.
6. Create your knowledge base.
7. Integrate support into your product and company.
8. Do the work.

What makes a good support team?

They should be empathetic, understanding, and ready to resolve any challenge. A Collaborative Team – Customer support is only as good as the team around them. Having a team that works together to make necessary changes or implement feedback is what makes support’s life easier an effective workforce.

What is follow-the-Sun Development and why is it important?

Using follow-the-sun development, a company may be able to save months from the development cycle and release a product earlier, thus giving it a competitive advantage. However, it is important that coordination in follow-the-sun must be flawless in order to reduce project duration.

What is the “follow the Sun” model of software development?

One of the important concepts evolved in the past decade or so is the “Follow the sun” (FTS) software development. It is a model in which work from one site is handed over to another, which is many time zones away (for example, U.S.A to India), in order for the work to be advanced while one team rests for the night.

What is the follow-the-Sun approach and how can it help your business?

One way for companies to to do this is by incorporating a follow-the-sun approach in their business strategy. Leveraging on the follow-the-sun approach can better position companies to meet market demands in a more timely and cost-effective manner. Follow-the-sun, as the name hints at, exploits time zone differences to speed up project work.

What is the follow the Sun model of service?

The follow the sun model is a service and support method that is designed to address and satisfy customer needs without regard to geographic location or current time. Companies large and small are able to provide 24-hour service without putting the burden on one site and requiring employees to work late shifts or overtime.