Which of the following statements about team writing is most accurate?
BC Chapter 5ABSelect the most accurate statement about team writingmembers of effective teams are usually eager to implement their recommendationsWhich of the following statements is most accurate?one of the most frustrating tasks for teams is writing shared documents38
What is an advantage of concise business messages?
Concise messages are easier to read and comprehend than wordy messages. Routine documents and complex documents are proofread using the same method.
Which of the following is the best advice to follow when explaining bad news?
Which of the following is the best advice to follow when explaining bad news? Give an explanation of the causes before disclosing bad news.
What is the most important part of a bad news message?
The part of a bad-news message that explains why the bad news was necessary and that the matter was taken seriously; the most important part of a negative message; also called an explanation (p. 181).
Which of the following is a good strategy to use when delivering bad news messages?
Which of the following is a good strategy to use when delivering bad-news messages? Show that your reasons for the negative decision will benefit the reader in the long run.
What is the best advice for closing a bad news letter?
What is the best advice for closing a bad-news letter? Apologize sincerely to the reader. Give a clear explanation of the reasons for the bad news. Restate the bad news to make sure that the reader understands it.
Which of the following is recommended while conveying bad news to customers?
Which of the following is recommended while conveying bad news to customers? Convey the negative news twice in a message in order for it to be clear.
How do you identify bad news to a customer?
7 simple steps on how to deliver ‘bad news’ to clients“delivering service excellence, first time…every time”Bad news should never be a surprise. Never delay. Carefully choose your communication method. Never hide the facts. Look for positives. Always bring solutions. Always follow up and follow through.
How do you say bad news in a positive way?
How To Deliver Bad News in a Positive WayAcknowledge the Facts. If the economy is free-falling, say so. Stop Sugarcoating the Unknown and Unknowable. “Things will work—give it time!” “Don’t worry. Focus on Options for the Future. Structure the Message Appropriately.
What is the difference between using a direct and an indirect approach to bad news?
Your first step is to choose which approach to use. There are two approaches to writing a bad news letter: Direct approach: presents the bad news first. Indirect approach: says something positive first and then presents the bad news.
What techniques should you use to cushion the bad news?
Make sure that your buffer is relevant and concise and that it provides a natural transition to your explanation. Other buffering techniques include offering a compliment, best news, appreciation, agreement, and understanding. When are readers more open to hearing bad news?