What does ServiceChannel do?
About ServiceChannel ServiceChannel provides facilities managers with a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors across their enterprise.
What is Service channel process?
ServiceChannel Overview ServiceChannel Service Automation is an integrated suite of web- and mobile-based solutions to help manage the entire process of facilities management, including finding contractors and suppliers, entering all planned and demand service requests, tracking work orders, and processing payments.
What is SC provider app?
The ServiceChannel Provider mobile app helps you deliver great onsite service to your clients. In this mobile app, you can accomplish actions previously completed across multiple mobile and web apps — GPS Check-in, Contractor-Initiated Work Order (CIWO), Field Tech Manager (FTM), and Site Access.
How many employees does service channel have?
Employee Data ServiceChannel has 361 Employees.
What is service automation?
Service automation is the process of integrating all domain and functionality tools into various automation layers in order to have unified interface for all workflows. It is the process of automating events, processes, tasks and business functions.
What is service channel in Salesforce?
Service channels let you turn nearly any Salesforce object―such as a case, lead, SOS session, or even a custom object―into a work record. Omni-Channel then plucks these work items from their queues―like flowers from the garden of agent productivity―and routes them to your agents in real time.
What are the service channels?
A service channel is a means of assigning a specific type and scope work to agents. You can configure base system service channels to set the context and attributes that define work handled in the channel, or create your own custom service channel.
What are the different types of service channel?
Types of service channels include banks, warehouses, insurers and transportation companies. Unlike communications and distribution channels, target market preferences have little bearing on the marketer’s choice of service channels. This is because most service channel action is invisible to consumers.
What is the service channel app?
ServiceChannel’s native mobile app for Android and iOS allow users to create, search, and edit WOs anytime from anywhere, and conduct on-site inspections of locations.
Who founded service channel?
Steven Gottfried
NEW YORK – June 02, 2017 – ServiceChannel, the leading SaaS platform and online marketplace for facilities management, today announced that company co-founders Steven Gottfried and Serge Lubensky are leaving the company to launch a new technology investment firm, Re:Tool Ventures.
What do you understand by facility management?
Facility management (FM) is a profession that encompasses multiple disciplines to ensure functionality, comfort, safety and efficiency of the built environment by integrating people, place, process and technology.
How does ServiceChannel work?
ServiceChannel automatically dispatches the right provider. If they don’t accept within a defined time window, ServiceChannel can take action to contact the provider or reassign the job. Preventative maintenance complete. Automate preventative maintenance and easily track completion.
Why ServiceChannel for facilities management?
ServiceChannel can manage your entire facilities operations to help you deliver a great customer experience. Get the inside track with ServiceChannel. The #1 Facilities Management Platform helps you optimize costs, reduce asset downtime — and deliver amazing customer experiences at every location.
Why ServiceChannel approval?
Faster approval, faster fixes. ServiceChannel applies machine learning to deliver approval recommendations based on data from past proposals and invoices, so you can confidently make decisions to “accept” or “reject” faster. Broken unit under warranty — fixed for free. Slash spend by automatically routing work orders to warranty providers.
How can ServiceChannel analytics help you improve your network?
Let us help improve your network by sourcing only the best-of-the-best. Get actionable insights from data. ServiceChannel Analytics connects the dots on your disconnected data. Eliminate blind spots, spot the hot spots, and make smarter decisions on spend and strategic improvements. Cover your assets and stay compliant.