What do I do if my eBay package was delivered to the wrong address?

What do I do if my eBay package was delivered to the wrong address?

What to do if your item is being delivered to the wrong address. If the shipping address you provided during checkout is incorrect, select Contact the seller on the order’s delivery information page and see if they’ll cancel the order. They can then relist the item for you to repurchase with the correct address.

What happens if someone sends you the wrong item on eBay?

If there’s something wrong with your item, you can return it to the seller for a refund or a replacement. If you’ve changed your mind about the item, check with the seller to see if they’ll accept your return. If you bought an item on eBay as a guest, you’re still covered if something goes wrong.

Can you get eBay items delivered to different address?

When you’re buying an item, you’ll confirm the delivery method and address at checkout. If it’s incorrect, or if you want the item sent to a different address, select Change. You can then edit the address, select a different address, or add a new address.

How does eBay handle items lost in the mail?

Under eBay’s Money Back Guarantee rules, sellers must take responsibility for missing items unless tracking information proves that the item was delivered correctly. If a seller does not refund a buyer when required, eBay will forcibly take the funds to resolve the situation.

What do you do if someone sends you the wrong item?

You should not have to pay the delivery costs for returning the incorrect item….

1. Contact the retailer about the issue straight away – You have a contract with them, and they should help you to resolve the issue.
2. Gather evidence – Remember to take photographs of damaged items and packages that have been tampered with.

What is alternative delivery address?

Delivery to an alternate address During the checkout process, you will have the option to specify an alternative delivery address to your billing address – this could be a work address, or get it delivered to a friend or family member.

Who is responsible for item lost in mail?

seller
As a general rule of thumb, if you don’t see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.

Is buyer or seller responsible for lost package?

Is the Buyer or Seller Responsible For a Lost Package? The short answer is: The seller, which means you, the business owner.

How do I change the shipping address on my eBay purchase?

You may be able to change the shipping address or the shipping service you selected for an eBay purchase, but you’ll need to contact the seller before they ship the item to you. When you’re buying an item, we’ll pre-populate your preferred shipping address in the order summary, which you’ll see just before checkout.

Can I get a refund for a bad shipping address?

08-06-2016 01:08 PM If the seller ships to the address you provided at the time of payment, not much can be done. If it is returned to him, you can ask for a refund (seller is not required or obligated refund the original shipping cost since you provided a bad address) or you can offer to-pay for shipping and have it shipped to the correct address.

Can a seller change the shipping address on an order?

If the seller has already sent your package, they won’t be able to make changes to your order. If possible, you should try to collect your item from the address used at checkout. Sellers generally can’t change the shipping address that you provided at checkout.