How do I speak to a live person at Oncor?
Contact Us
- Contact Us.
- General Inquiries/Service Requests:
- 888.313.6862.
- [email protected].
- (Mon.-Fri., 8 a.m.-6 p.m. Central Time)
How do I file a complaint with Oncor?
Call their corporate office phone number at 1-214-486-2000 to address any customer service concerns, claims, or file a formal complaint.
Who is CEO of Oncor?
Allen Nye (Mar 2018–)
Oncor Electric Delivery/CEO
Allen Nye is Chief Executive Officer and Director of Oncor, the largest electric utility in Texas, and the fifth largest Transmission and Distribution Service Provider in America. Nye became CEO of Oncor in early 2018, after the close of a successful transaction with Sempra Energy.
Why is my power out but not my neighbors?
If you do not have power but your neighbors do, it could mean one of three things: 1) You are served by a different distribution line than your neighbor. Your neighbor is served by a different distribution line (or circuit) th…at has power, while the distribution circuit serving your home has sustained an outage.
Where is Oncor based?
Dallas, Texas
Oncor Electric Delivery
| Type | Subsidiary |
|---|---|
| Headquarters | Dallas, Texas, U.S. |
| Key people | Allen Nye (CEO) |
| Revenue | US$4.3 Billon (2019) |
| Net income | US$651 Million (2019) |
Why does Oncor take so long?
Oncor follows a systematic process for assessing damage and assigning crews. If damage is extensive, Oncor regularly brings additional personnel or materials from other areas to speed the restoration process. Sometimes storm damage is so severe that repairs can take several days.
Who owns Oncor Electric?
Sempra Energy
Energy Future HoldingsEnergy Future Intermediate Holding CO LLC
Oncor Electric Delivery/Parent organizations
While Oncor is owned by two investors (indirect majority owner, Sempra Energy, and minority owner, Texas Transmission Investment LLC), Oncor is managed by its Board of Directors, which is comprised of a majority of disinterested directors.
Who oversees Oncor?
Public Utility Commission of Texas
Oncor is an electric transmission and distribution utility primarily regulated by the Public Utility Commission of Texas (PUCT).
Why power goes out during storm?
Heavy rain, lightning, strong winds and other types of severe weather cause power outages and interruptions by knocking down power lines, blowing objects into overhead lines, flooding power-related equipment, or damaging insulation, among others.
Is Oncor an electric provider?
Oncor Provides Electric Utility Service to 10 Million Texas Energy Customers. Oncor is the electric utility company that delivers power to over 10 million customers in north, central and west Texas. They are the utility company for 400+ cities in Texas.