How do I speak to a person at British Gas?
Calling British Gas. Call 0333 202 9532 to contact customer service. Calling this number will connect you to a British Gas customer service representative that can direct you to the right department. This is a quick way to speak to a customer service representative over the phone.
Who do you call if your boiler isn’t working?
If it’s out, you should try restarting/resetting your boiler. If the boiler is still not working, you’ll need to call (and pay) a heating engineer (sorry).
How do I make a formal complaint to British Gas?
British Gas’s customer service team is on 0333 202 9802. You can also write to Complaints Management Team, PO Box 226, Rotherham, S98 1PB. If this doesn’t resolve the issue, you can escalate the complaint by contacting the Customer Services Director’s team via [email protected].
Where can I find the British Gas customer service number?
There is no single British Gas customer service number that deals with all enquiries. To direct your query to the right place, it is often more efficient to use the British Gas live chat service, which you’ll find on the Help and Support Frequently Asked Questions pages on the British Gas website.
Where are British Gas calls processed?
The vast majority of calls to British Gas are processed within the UK, and more so than many other energy suppliers. British Gas has headquarters in Windsor, and call centres dotted around the country. British Gas has call centres in Manchester, Leeds, Leicester, Stockport and Oldbury.
How do I contact British Gas for a boiler repair?
For one-off repairs that are less urgent there’s a different number to call: 0333 202 9799. It’s only open Monday to Saturday during the day: To talk to someone about buying and installing a boiler from British Gas, or replacing a British Gas boiler, call 0333 202 9450.
Do I need a homecare plan to call out British Gas?
However, you don’t have to have a HomeCare plan to call out a British Gas engineer for a repair or an annual service on 0330 100 0079. Twenty-four hours a day, seven days a week you can call to book an annual service or to book an engineer appointment for an urgent breakdown on 0333 200 8899.