What does the Consumer Council for Water do?
Consumer Council for Water (CCWater) represents water and sewerage consumers in England and Wales and takes up unresolved complaints. CCWater is an executive non-departmental public body, sponsored by the Department for Environment, Food & Rural Affairs.
Who regulates water in Northern Ireland?
The Drinking Water Inspectorate (DWI) is a unit within the Northern Ireland Environment Agency (NIEA) responsible for regulating drinking water quality in Northern Ireland for both public and private supplies. It’s primary enforcement powers are contained within the Water and Sewerage Order 2006.
Does NI pay for water?
All non-domestic customers in Northern Ireland are charged for water. Those non-domestic customers who discharge to the public sewer will also be subject to sewerage charges, and trade effluent charges where applicable.
Who is the water ombudsman?
Complaining to the Consumer Council for Water (CCWater) CCWater is an independent consumer organisation which deals with complaints about water companies.
Who regulates water companies UK?
The Water Services Regulation Authority (Ofwat)
The Water Services Regulation Authority (Ofwat) is a non-ministerial government department. We are the economic regulator for the water and sewerage sectors in England and Wales.
How long does it take to get consent to discharge Ni?
If a property does not have the necessary consent, the application process to get it takes approximately four months.
WHO issues consent to discharge?
Discharge consent is permission granted by the Environment Agency to discharge sewage or trade effluent directly into surface waters, groundwater or the sea.
Who owns Northern Ireland Water?
GoCo
Northern Ireland Water is a Government Owned Company (GoCo), set up in April 2007 to provide the water and sewerage services in Northern Ireland. We deliver clean, safe drinking water to approximately 840,000 households and businesses.
How do I complain about water quality?
If your complaint is about water quality, you should contact the Drinking Water Inspectorate (DWI). For enquiries about private drinking water supplies contact the Environmental Health department of your local authority. If you have an enquiry about the environment, contact the Environment Agency.
What does the Consumer Council do in Northern Ireland?
Consumer Council Welcome to the Consumer Council We provide free, independent support and advice for all consumers and businesses in Northern Ireland. We also have powers to investigate complaints about energy, water, transport and postal services and undertake research to understand local consumer issues.
Do business customers complain more about their water supplier?
New figures show complaints from business customers about their water supplier increased during 2020-21. New figures show complaints from business customers about their water supplier increased during 2020-21. CCW’s Birmingham head office moves to a new location today: 23 Stephenson Street
Who is the CEO of the consumer vulnerability and Water Commission?
CCW Chief Executive Emma Clancy will call for closer collaboration to end water poverty at Utility Week’s Consumer Vulnerability and… CCW’s Birmingham head office moves to a new location today. From 4 August, our new address will be: CCW 23…