What is a service catalog item?

What is a service catalog item?

A catalog item can be a good or service. If something can be ordered by itself, it is a catalog item. If something only makes sense as part of a greater whole, it is part of an item, rather than an item in and of itself. For example, a new Dell server is a catalog item, as is a new Executive Desk.

What are the types of catalog items in ServiceNow?

The basic Service Catalog item types include: Record producers: giving alternative ways of adding information such as Incidents via the service catalog. Order guides: to group multiple catalog items in one request. Content Items: catalog items which provide information instead of goods or services.

Which three variable types can be added to a service catalog?


  • A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals.
  • Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfilment processes.

What is the service catalog ServiceNow?

With the ServiceNow® Service Catalog application, create service catalogs that provide your customers with self-service opportunities. Customize portals where your customers can request catalog items such as service and product offerings.

What is the difference between service portfolio and service catalog?

Service catalogs are covered in the Service Catalog Management practices under Service Management practices. Service Portfolios are covered inside the Portfolio Management activity under General Management practices.

What is the purpose of a service catalog?

The purpose of Service Catalog Management is to provide and maintain a single source of consistent information on all operational services and to ensure that it is widely available to those who are authorized to access it.

What is the difference between record producer and catalog item?

A record producer is ordered one at a time and creates one record on the back end, most commonly an incident. A catalog item works with the cart where you can add multiple and then checkout. On the back end it creates a request, request item, and possibly approvals and tasks depending on its workflow.

What are service catalog variables?

Service catalog variables capture and pass on information about choices a customer makes when ordering a catalog item. Variables help define the structure of a catalog item form that is displayed to the customer.

Which module is used to add the items in service catalog?

Click Service Catalog > Administration > Manage Catalog. Click Add New Service Catalog Item. Select Information-only item , if desired. Some items in the Service Catalog are for information only, such as instructions on how to order items from an outside service.

What catalog tool would you use to create a catalog item or record producer?

You can create a record producer for tables and database views that are in the same scope as the record producer. Also for tables that allow create access from applications in other scopes. Navigate to Service Catalog > Catalog Definition > Record Producers. Click New or select the record producer to edit.

What is an item catalog?

An item catalog group is a standard set of descriptive elements to which you assign items. Examples of catalog descriptive elements are color, shape, length, and so on. For example, a textile manufacturer might define pattern attributes such as color, size, texture, and style.

Which module is used to add the items in Service Catalog?

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