Will Telstra fix my phone?
You can complete the warranty claim online or visit a Telstra store near you. We’ll repair your screen or give you a replacement phone within two days. Your data may be erased from the phone. You can back up easily with the Telstra Device Care app.
How much is Telstra phone insurance?
Telstra Premium Care – Mobile Insurance consists of two levels of cover: Basic Cover for $9.95 per month – for basic mobile phones only. Smart Cover for $14.95 per month – for basic and smartphones (eg Apple® iPhone™ and Android™ devices and generally phones with a touch screen or email capability).
Does StayConnected cover water damage?
Re: phone dropped in water As DrQwerty90 stated, a product Telstra offers is called StayConnected Plus, a device backup plan that provides data protection and exchange swap or replacement of your mobile device (phone or tablet) if it is lost, stolen, damaged or faulty.
How do I contact Stay StayConnected?
If you have any questions about your offer, technical support, service or connection please log onto telstra.com which includes 24/7 live chat support. Alternatively, please call us on 13 2200 or 1800 808 981 (TTY) and say StayConnected.
Can I buy a new phone and keep the same plan?
Customers can choose between buying a phone upfront, or paying for it over 24 monthly installments. Customers who want to keep their old plans with two-year contracts can do so and keep getting free or subsidized phones. However, once you switch from a contract plan to monthly device payments, you can’t go back.
Can I get a new phone while still in contract?
Well, you can now either get a new phone on contract while still paying for the old one, or buy a cheaper unlocked phone for full price and suffer with that until your contract is up. The cell carrier is due their money for the lost phone one way or another.
Does phone insurance cover a broken screen?
Protection 360 T-Mobile’s most comprehensive insurance plan covers device malfunctions, accidental damage (including cracked screens and water damage), loss and theft. Additional accessories that came with your phone are only covered if they are lost or stolen with your phone.
How do I claim Telstra insurance?
During business hours (Monday to Friday 9am to 5pm AEST and Saturday 9am to 1pm AEST), You can make a claim by calling the Telstra Premium Care Claims Team on 1300 047 962. Outside of business hours, You can initiate Your claim online at telstra.com.au/mobile-phones/premium-care-mobile- insurance.
What is StayConnected advanced Telstra?
Your StayConnected Advanced Service provides after sales service for your mobile phone or tablet including an exchange, replacement and repair program, data protection application with data back up and access to StayConnected features via MyAccount, including backed up data from your Registered Device.
How do I claim insurance on my new phone?
You must contact the network of your cell phone and blacklist your phone immediately. You need to report the theft to the nearest police station and obtain a case number within 24 hours of the incident, thereafter contact your insurance provider to proceed with a claim.
How do I cancel StayConnected?
You can cancel your StayConnected service by going into a Telstra Store or messaging us online.
What is Telstra StayConnected plus?
Your StayConnected Plus Service provides after sales service for your mobile phone or tablet including an exchange and replacement program, data protection application and mobile technical support with access to StayConnected features via MyAccount, including backed up data from your registered device.